Continuo managed services program
Turnkey healthcare IT managed services
Offload delivery, unlock outcomes
Continuo is Quoris’ modular healthcare IT managed services program. You define the scope (a system, a function, or a project), and we own delivery, carrying that operational weight so your team doesn’t have to. Engagements sort into three categories based on the type of work involved.
Continuo (noun • kən-ˈtin-yə-ˌwō) In music, continuo plays continuously beneath a piece, so the rest of the ensemble is free to focus on their part.
Whatever support your team needs
Common healthcare IT managed services engagement Continuo handles:
Complete help desk/ticketing support
System/module administration
Project-based delivery work
Strategic planning and initiatives
Ways to engage
Foundation
(Basic full-service support)
Foundation covers complete help desk service management. We worry about fielding tickets and handling break-fix support while your team stays focused. (Ex: ServiceNow support)
Core
(Function or project-based work)
Core is built for ongoing functions such as system or module administration, as well as scoped projects like optimizations, upgrades, and other initiatives. (Ex: legacy DMS administration)
Elite
(Strategic)
Elite pairs strategic direction and planning with either operational follow-through for the planned initiative, or an actionable roadmap delivered. (Ex: Application rationalization)
The Continuo difference
Continuo delivers the benefits of managed services without sacrificing the quality, accessibility, or experience of on-shore healthcare IT talent.
Engagements tied to outcomes delivered
Every engagement is built around a defined service level agreement. You pay for the results we commit to deliver, and the SLA states what those results are.
Visibility without added management
A dedicated point person leads your engagement, and ongoing reporting keeps you current on performance. You get clear touch points without taking on another project to oversee.
US-based experts for every technology
Our team brings 27+ years of healthcare IT experience and is US-based unless you request otherwise. By default, there is no offshore help desk or break-fix support. We support a broad range of technologies and services, so the scope is yours to define.
Modular structure, predictable cost breakdown
Every Continuo engagement falls into one of three tiers, and each tier has defined pricing. You know where your costs land before the engagement begins
Built for your technology ecosystem
Continuo supports major EHRs, enterprise cloud environments, core clinical applications and document management, including Epic, MEDITECH, Oracle Cerner, Athenahealth, AWS and OnBase. Whether you run modern architectures or sustain legacy platforms, our US-based teams work within your existing workflows.
In our clients’ words
Employee Spotlight
“At Quoris, we utilize a 'customer backwards' approach. Instead of starting with a pre-packaged technical solution, we start with your desired outcome. This means we take the time to truly understand your total business picture, processes, and people.”
Kaitlin Traft
Director HIT Client Success
Frequently asked questions
Healthcare IT managed services place ongoing delivery of defined IT work with an outside team that is accountable for results. Continuo is our modular program for this. You define the scope, whether a system, a function or a project, and we own delivery so your team does not have to carry that operational weight.
Engagements sort into three tiers based on the type of work involved. Foundation covers complete help desk service management. Core covers ongoing functions such as system or module administration, plus scoped projects like optimizations and upgrades. Elite pairs strategic planning with either operational follow-through or an actionable roadmap.
Our Continuo team is US-based unless you request otherwise. We bring 27+ years of healthcare IT experience to every engagement, with US-based experts supporting each technology in scope.
Continuo supports major EHRs, enterprise cloud environments, core clinical applications and document management, including Epic, MEDITECH, Oracle Cerner, Athenahealth, AWS and OnBase. Whether you run modern architectures or sustain legacy platforms, our healthcare IT managed services teams work within your existing workflows.
Billing is tied to outcomes rather than hours. Every engagement is built around a defined service level agreement, so you pay for the results we commit to deliver, and the SLA states what those results are. Each tier also has defined pricing, so you know where your costs land before the engagement begins.
Yes. ServiceNow support is an example of Foundation work, which covers complete help desk service management. We field tickets and handle break-fix support while your team stays focused on its own priorities.
Very little. A dedicated point person leads your engagement, and ongoing reporting keeps you current on performance. You get clear touch points without taking on another project to oversee.