CEO Corner with Melissa Ursi

Can you take us back to the moment when “Quoris” first came up as a possibility? What was it about this name that felt right?

When “Quoris” first came up, it felt like the natural next step in an evolution we already knew was coming. We’d reached a point in our journey where it was clear how much we were growing, not just in size, but in capability, in global reach, and in the way we were showing up for hospitals around the world. We knew the next era needed a name that could carry that expansion.

When we said “Quoris” out loud, there was this immediate alignment. We loved the subtle echo of “chorus” because that’s exactly how we see our role in the market: many voices, many strengths, working together in harmony to advance patient care.

It was modern, clean, and strong… but it also carried heart. And the fact that it also quietly nods back to our 26 years as ROI made it feel like the perfect bridge between everything we built and everything we’re stepping into.

It didn’t feel like a rebrand for the sake of change, it felt like the name we were already growing into. The name of our next chapter.

We understand your name is woven into Quoris. Can you share the story behind that? What does it mean to you personally?

It truly means everything to me. Quoris carries pieces of my last name, my business partner Chris’s last name, and a subtle nod to ROI – the company that shaped us for 26 years. It feels incredibly personal in the best way. And the pronunciation… “chorus.”

It captures exactly who we are: different strengths, different backgrounds, different voices, all working together toward something much bigger than ourselves.

For me, Quoris isn’t just a brand. It’s identity, partnership, and legacy woven into one word. And it comes with a responsibility I don’t take lightly to our team, to our clients, and to the healthcare market we serve. I’m enormously proud of what it represents and deeply committed to leading this next chapter with intention, clarity, and heart.

Healthcare IT is evolving rapidly. What excites you most about where the industry is headed? And where Quoris fits into that future?

What excites me is that healthcare IT is finally moving toward true connection. Systems talking to each other, data flowing where it’s needed, teams working from the same source of truth. When that happens, clinicians’ lives get easier and patients feel the difference.

But I’m also very aware that this is a moment of real uncertainty for health systems. Medicare cuts, financial pressure, staffing shortages. These things are real, and they shape every decision CIOs are making right now. This is not the time to push a shiny future. This is a time to stay grounded, keep our eyes wide open, and shift with our clients based on what they need today.

That’s where Quoris fits in. Not as a loud voice, but as a steady one.

We’re here to help bring order and alignment to the complexity whether it’s EHR support, data migration, cloud readiness, staffing, or keeping legacy systems stable. And we do it in a way that honors the reality our clients are living in.

When technology and people move together, like a chorus, aligned, responsive, and intentional, even in the face of uncertainty… hospitals gain momentum. And patient care ultimately benefits.

That’s what keeps me inspired.

What do you hope to achieve with Quoris in the coming years, and what do you want the company to be known for?

In the coming years, I want health systems to look at Quoris and say, “They are the partner we can count on.” Not because we claim dependability, but because we prove it in every interaction.

I want them to feel the consistency in how we show up: fair in our approach, transparent in our communication, and always operating in their best interest. I want the value to be so clear and so tangible that they never have to question it.

And I want their teams to experience us as a steady, trustworthy extension of their own team. The partner who helps them move through complexity with confidence, clarity, and a sense of shared purpose.

That’s the reputation we’re building. That’s what Quoris will be known for.

As a female CEO in healthcare consulting, what advice would you give to other women looking to lead in this space?

Take up the space you’ve earned, not just the space you’re given. And surround yourself with people who remind you of your strength on the days you forget.

Women are the best multitaskers I’ve ever seen, and we do it with heart. We actually are built for this. For leading teams, navigating pressure, sensing what’s needed, and bringing people with us instead of pushing them.

Don’t ever doubt that.

And most importantly, lead in the way only you can: with empathy, clarity, accountability, intuition, and courage. Those qualities are not “soft.” In healthcare, they are the reason people feel supported enough to do hard things.

Women often hesitate to call themselves leaders until someone else validates it. My advice is: stop waiting.

You’ve seen firsthand how much hinges on choosing the right partner. What would you want CIOs and IT leaders to keep in mind as they look for support that’s aligned, responsive, and capable of moving at the speed their teams need?

If I were sitting with a CIO today, I’d start by acknowledging how much weight they carry. The decisions they make around partners aren’t just operational. They impact clinicians, finances, patient care, and the entire trajectory of a project.

What I’ve learned over the years is that the right partner doesn’t create noise. They create alignment. They move at your pace. They’re responsive when the pressure is high.

And they adapt quickly when the reality on the ground shifts, because it always does.

And unfortunately, we’ve all seen what happens when the wrong partner is chosen. Projects drag. Costs balloon. Teams lose trust. Momentum disappears. And the burden falls back on the CIO and their internal teams.

So the one thing I’d want CIOs to keep in mind is this: Pick a partner whose actions match your urgency, your goals, and your culture. A partner who communicates clearly, solves problems quickly, and genuinely cares about the outcomes, not just the contract.

That’s the space Quoris shows up in.

We don’t try to be everything. We focus on being the partner who brings harmony, speed, and stability to complex work. Because when technology and teamwork truly align, more becomes possible for the organization and the patients it serves.